Shipping Policy

Shipping Policy
At J N A International Group Inc, we understand that the journey of your product matters as much as the product itself. This Shipping Policy outlines how we process, ship, and deliver your order with care and efficiency.

Our Shipping Philosophy
We believe in thoughtful, streamlined shipping that aligns with our values of quality, sustainability, and customer satisfaction. To minimize excess inventory and reduce carbon emissions, many of our products are shipped directly from trusted manufacturing partners and global fulfillment centers.

This direct-to-you approach allows us to:

• Deliver high-quality, well-designed products

• Offer competitive pricing without retail markups

• Minimize waste and support a sustainable supply chain

Thank you for your patience as you enjoy this smarter, eco-friendly way of shopping.

1. Processing Time & Shipping Fee
Every order at J N A International Group Inc is handled with care to ensure you receive your items promptly.

Order Processing Time:
Please allow 2–4 business days for order processing, including quality checks and packaging, before shipment.

During Peak Seasons (e.g., Holidays / New Year):
Processing times may extend up to 5 business days due to high order volumes.

Shipping Fee:
We offer a flat-rate shipping fee of $5.99 on all orders, regardless of the delivery destination.

2. Estimated Delivery Times
Since we fulfill orders through a network of global partners, delivery times may vary depending on your location.

Delivery times are estimates and are not guaranteed delivery dates.

We appreciate your understanding as high-quality products and thoughtful delivery take time.

3. Order Tracking
Once your order is shipped, we will send you a confirmation email with a tracking number.

Please note:

• Tracking updates may take 1–3 business days to appear after the label is created.

• If tracking information is not updated immediately, rest assured your package is still in transit.

4. Customs, Duties & Taxes
For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs fees, duties, or taxes imposed by your country are the responsibility of the customer.

• J N A International Group Inc is not responsible for delays caused by customs clearance.

While customs fees are generally uncommon for small items like kitchen products, regulations vary by country, and it’s important to be aware of your country’s customs rules.

5. Order Modifications & Cancellations
We process orders quickly to ensure timely delivery, so please contact us at service@xeaxce.com if you need to modify or cancel your order within 12 hours of placing it.

Once your order has entered the processing stage, we are unable to accommodate changes or cancellations.

6. Lost or Damaged Packages
Your satisfaction is a top priority for us. If you encounter any issues with your order, we’re here to assist you.

Damaged Items
If your package arrives damaged, please send us a photo within 72 hours of receiving it. We will arrange for a free replacement.

Lost in Transit
In the rare event that your package is lost during transit, we will send a replacement free of charge, once the carrier confirms the loss.

Thank you for shopping with J N A International Group Inc! We are committed to providing you with reliable service and high-quality products, and we look forward to serving you again soon.