Return and Refund Policy

Return and Refund Policy
At J N A International Group Inc, we want you to be completely satisfied with your purchase. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds, ensuring a hassle-free experience.

1. Return Eligibility
We offer a 30-day return policy, giving you 30 days from the date you receive your item to initiate a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it.

  • The item must be unused, unworn, and include original tags (if applicable).

  • It must be in the original packaging.

  • You must provide a receipt or proof of purchase.

2. How to Start a Return
To initiate a return, please contact us at:
service@xeaxce.com

If your return is approved:

  • We will send you a return shipping label.

  • You will receive instructions on how and where to send your item.

Important:
Items returned without prior approval and authorization will not be accepted. If you have any questions or need further assistance, feel free to contact us.

3. Damages & Issues
Please inspect your items upon delivery. If your product is defective, damaged, or incorrect, please contact us immediately for a resolution. We will assess the issue and take appropriate action.

4. Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (food, plants, flowers)

  • Custom or personalized products

  • Personal care items (beauty, hygiene)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

  • Sale items or gift cards

If you’re unsure whether your item qualifies for return, please reach out to us before starting the return process.

5. Exchanges
The quickest way to get the item you want is to:

  • Return the original item

  • After approval, place a new order for the replacement item

6. European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

Conditions:

  • The item must be unused, unworn, with original tags.

  • The item must be in its original packaging.

  • A proof of purchase is required.

This applies in addition to the standard 30-day return policy.

7. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.

  • If your return is approved, refunds will be issued to your original payment method.

  • Please allow up to 10 business days for processing.

  • Your bank or credit card provider may require additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

8. Return Address
Please ensure you have received a return shipping label from J N A International Group Inc before returning any items.

Return Address:
J N A International Group Inc
3121 139th St,
Hawthorne, CA 90250
USA

Thank you for choosing J N A International Group Inc. We strive to make your shopping experience as smooth as possible and are here to assist you with any questions regarding returns or refunds.